Textellent 4.1.5

Pre-requisite: This app requires a Textellent account before downloading.

Textellent enhances your business phone number by adding a texting feature, providing customers with another powerful channel to engage with your business and improve their customer experience.

If you don't have a Textellent account yet, a subscription allows you to incorporate texting into your business phone line. You'll have access to a rich texting channel that enables customers to text you, while also allowing you to communicate with them from any device, website, web application, or CRM system. With the ability to send personalized and relevant messages, individual or broadcasted, you can expand your customer experience. Given that 70% of customers prefer texting with businesses, it's essential to offer them this option.

Textellent grants you access to your business contacts, customizable message templates, and a media library to craft engaging messages. Furthermore, the app allows you to view previous texting conversations and initiate new ones effortlessly, promoting higher customer retention and satisfaction. These personalized texts will be sent and received automatically through your business number and can be triggered by events in your back-end or CRM systems, ensuring timeliness. Textellent simplifies the process of adding texting capabilities to your existing business number (toll-free, landline, or VOIP), or provides you with a dedicated number for this purpose.

• Send text invites for appointments, confirmations, estimates, and shipping details
• Provide text thank-yous and customer satisfaction surveys
• Generate more reviews and referrals through attention-grabbing texting requests
• Send holiday greetings, sales notices, and VIP specials
• Include more than just SMS - logos, pictures, links for setting appointments, product images, etc.

If you already have Textellent, this phone app grants you access to its key features on your cell phone. All text communications are sent using your business number, so you never have to reveal your personal cell phone number again. You can quickly and easily text your customers while on the go, accessing your business contacts and previous conversations. Additionally, you can conveniently filter customers using tags.

• Receive automatic notifications for new messages
• Efficiently respond to customer inquiries and text responses
• Automatically sync contacts and messages
• Forward text responses from customers to other team members
• Text any mobile phone number without the need to add it to your contact list